My Second World (hereinafter referred to as “M2W”, “we”, or “us”) respects and is committed to protecting the privacy of your personal data. This Policy explains how we collect, use, store, share, and protect personal data when you visit our website or use M2W’s skilled-migration consulting services, in accordance with Decree No. No. 91/2025/QH15 on Personal Data Protection and other relevant laws of Vietnam.
Scope of application
This Policy applies to all personal data that M2W processes when you: complete and submit a contact/consultation registration form on the website; contact us by telephone, email, or social media; or use the tools and services provided by M2W.
Personal data we collect
2.1. Information you provide
- Full name;
- Phone number;
- Email address;
- The migration service/program you are interested in;
- The content of your message and any information about your occupation, experience, and aspirations that you choose to share.
2.2. Technical data collected automatically
When you submit a form, the system may record: IP address, device type, operating system and browser, referring page (referrer), marketing campaign parameters (UTM), the page from which the form was submitted, and the time of submission. This data serves statistical, fraud-prevention, and consulting-quality improvement purposes.
2.3. Cookies
The website uses cookies and similar technologies to remember your preferences, measure performance, and record traffic sources. You may manage or disable cookies in your browser settings.
Purposes of data processing
- To contact you, provide consultation, and carry out a preliminary assessment of your migration profile at your request;
- To provide, deliver, and manage services; and to send you related information, quotations, and documents;
- To support you and respond to your requests and complaints;
- To improve the website, our tools, and the quality of our services;
- To comply with legal obligations and protect the lawful rights and interests of all parties.
Legal basis and consent
We process personal data based on your consent given when you submit a form, as well as to perform a contract/service at your request and to comply with the law. You have the right to withdraw your consent at any time; such withdrawal does not affect the lawfulness of any processing carried out prior to the withdrawal.
Sharing of personal data
M2W does not sell your personal data. We share it only to the extent necessary with:
- M2W staff and consultants who directly handle your request;
- Professional partners (immigration lawyers/representatives, profile assessment units) and the competent authorities of the receiving country, where necessary to submit and process your migration application;
- Technology service providers (hosting, email delivery, customer management systems) operating under M2W’s instructions and confidentiality commitments;
- State authorities where legally required.
Cross-border data transfers
Due to the nature of migration services, some of your data may be transferred to partners or competent authorities in the USA, Australia, Germany, and other relevant countries for the purpose of preparing and submitting applications. Such transfers are carried out in accordance with the law and only to the extent necessary.
Storage and security
We apply reasonable technical and organizational measures to protect personal data against unauthorized access, use, alteration, or disclosure, including connection encryption, access controls, and internal oversight. However, no method of transmission or storage is absolutely secure.
Retention period
Personal data is retained for as long as necessary to fulfill the consulting/service purposes and to meet legal obligations. When no longer needed, the data will be deleted or anonymized.
Your rights
Under Decree No. No. 91/2025/QH15, you have the right to: be informed and give consent; access and correct your data; withdraw consent; delete your data; restrict or object to processing; request the provision of your data; and file complaints, denunciations, or lawsuits in accordance with the law. To exercise these rights, please contact M2W using the information in Section 12.
Children’s privacy
The website is not directed at children under 16 years of age. We do not knowingly collect data from children without the consent of a parent or guardian.
Changes to this Policy
This Policy may be updated from time to time to align with legal requirements or operational practices. The new version will be posted on this page together with the update date.
Contact
For any request relating to personal data or this Policy, please contact:
- Email: [email protected]
- Hotline: 1900 6868
- Operated by: My Second World
- Legal entity details, tax identification number, and registered address: currently being updated.
Last updated: 30/05/2026.
