This page explains how to book an immigration consultation at the M2W office. Use the filter to view the section for customers or for M2W staff.

Part 1 · For customers — How to book

Booking takes just 1–2 minutes in 2 steps.

Step 1 — Pick a time slot on the calendar

Go to the Book a consultation page on the website.
On the calendar, pick an available date — a cell marked "N slots left". Greyed-out cells are days off or fully booked.
After tapping a date, the system shows the 90-minute slots. Choose one marked "Available".

The office works Monday – Saturday, 4 slots a day: 09:00 · 10:30 · 13:30 · 15:15.

Step 2 — Fill in your details & submit

Enter your full name, phone number and email.
Choose the adviser you want to meet (optional) and note your occupation / case situation if any.
Press "Submit booking request".

After you submit

The screen confirms your request was received. An M2W adviser will contact you to confirm the slot by phone or email.
Once confirmed, you receive a confirmation email with a calendar file (.ics) to add straight into Google / Outlook Calendar.
About 24 hours before the appointment, the system sends a reminder email.
Arrive on time at the office, bringing documents related to your immigration case for specific roadmap advice.

Note:

Each request is held for up to 48 hours; if it is not confirmed within that time, the slot reopens for others.
If someone else books the same slot at the same time, you will receive an email inviting you to pick another slot.
To change or cancel: call the hotline or simply reply to the confirmation email, and an adviser will help.

Part 2 · For My Second World staff — Managing bookings

Admin area: WP-Admin → "Bookings" menu. The number of pending requests shows on the badge next to the menu name.

Handling a booking request

In the list you can filter by status (tab) · adviser · date range, and search by name · phone · email. Each request has action buttons:

✅ Confirm — lock the appointment; the system auto-sends a confirmation email + .ics calendar file to the customer and notifies the chosen adviser.
🔄 Reschedule — pick a new slot (must be available); the system sends a reschedule email.
❌ Cancel — cancel the appointment; sends a cancellation email to the customer and reopens the slot.
✔ Consulted / 🚫 No-show — close the case after the appointment (used for statistics).

Appointment statuses

Status	Meaning
Pending	Customer just submitted a request, slot held temporarily — awaiting adviser confirmation.
Confirmed	Appointment locked; confirmation email + calendar file sent to the customer.
Consulted	Customer attended and completed the consultation.
No-show	Customer did not attend the booked appointment.
Cancelled	Cancelled by staff/customer, or auto-cancelled after the 48-hour hold expired.
Slot clash	Two people chose the same slot — needs manual handling: contact the customer to re-pick.

Managing advisers

Add / edit adviser: name, title, email, phone number.
Show / hide — only advisers set to "on" appear in the customer's picker.

Settings

Editable in Settings: the hold time (default 48 hours), the reminder timing (default 24 hours before), and whether to remind customers.
Office address + Google Maps link — fill in to show in the confirmation email and the booking page.
Public holidays — add so the calendar auto-hides those days.
Time slots & working days — adjust directly in Settings: tick working days (Mon–Sun) and edit each shift's start/end time (default 4 shifts of 90′, Mon–Sat).

What the system does automatically

Auto reopens the slot of "Pending" requests left unconfirmed for over 48 hours.
Auto sends a reminder email to the customer about 24 hours before the appointment.
If Telegram is enabled (in M2W Leads): notifies immediately when a new request comes in and when an appointment is near.

Reports & customer tracing

Menu "Bookings → Reports":

Statistics: total appointments, counts by status, close / cancel / no-show rates; appointments by adviser, by month, by slot.
Customer source tracing: where the booking customer came from (UTM source), device, entry page — taken from the linked lead. The "recent appointments + source" table links out to open the lead for details.

To do before go-live:

Fill in the office address + Google Maps link in Settings.
Add at least 1 adviser and enable display.
Check the mail-sending config (M2W Leads → SMTP) so confirmation/reminder emails reach customers.