School profile correction requests are the mechanism that keeps data on the platform aligned with reality. Without this mechanism, profiles gradually go out of date without anyone noticing, and an outdated profile is more dangerous than no profile at all, because it creates a false sense of assurance.
This guide covers who may submit requests, what to include, and how long each type takes to process.
Who may submit requests
Three groups, with different priority levels.
The institution itself. As the owner of information about itself, requests from the institution always receive the highest priority. The institution has the right to request corrections to any item in its own profile.
Admissions partners. As the party using the profile in day-to-day work, they typically detect discrepancies earliest. Requests from this group are cross-checked against the source before any adjustment is made.
Students and the public. May report when they notice information that does not match reality. Handled the same way as the second group.
An important point: an institution has no right to request corrections to another institution’s profile, even if it believes that information is incorrect. If it identifies such a case, it should submit a report like any other user, and verification is the responsibility of the editorial team.
Four priority levels
Not every request needs to be handled at the same speed. Prioritization ensures that urgent matters are not queued behind non-urgent ones.
Level one: incorrect information that could cause harm. Incorrect recognition status, incorrect tuition fees, incorrect admission requirements. These are the items readers use to make financial or educational decisions.
At this level, the related information item is temporarily hidden immediately pending verification, rather than displaying potentially incorrect information.
Level two: outdated information. New-year tuition fees, new requirements, newly launched or discontinued programs.
Level three: additional information. Filling in blank fields, adding photos, adding documents.
Level four: formatting corrections. Spelling errors, presentation, item arrangement.
Processing time for each level
The timeframes below are counted in working days, from the point all necessary information is received.
Level one: acknowledged within one day, resolved within three days. If verification is not completed within three days, the related item remains temporarily hidden and the submitter is notified of the progress.
Level two: resolved within five days.
Level three: resolved within ten days.
Level four: bundled into the periodic update cycle.
For requests from the institution itself accompanied by complete supporting sources, the processing time is usually significantly shorter than the timeframes above, since no independent verification step is needed.
What to include when submitting a school profile correction request
This is the part that determines processing speed. A complete request is handled within a few hours; an incomplete request will take multiple rounds of back-and-forth.
Four required pieces of information.
The item to be corrected, stating its exact location in the profile.
The current content and the correct content.
A supporting source, ideally a link to the official published page.
The effective date of the new information, especially important for tuition fees and admission requirements.
Hai thông tin nên có.
The reason for the change, if it is a policy adjustment rather than an error correction.
Other items that are also affected, so they can be handled in one pass instead of multiple rounds.
Requests without a source are still accepted, but will take longer because the editorial team has to look it up independently.
When the two sides disagree
This situation is uncommon but needs a clear way of handling it.
A common example: the institution states one tuition fee, while the institution’s own official published page states a different figure. The cause is usually that the page has not been updated.
The approach follows three steps.
Step one: state the discrepancy clearly to the institution, together with a link to the source currently being used.
Step two: ask the institution to update its public source, or provide an official document confirming the new figure.
Step three: while waiting, state the status clearly. The profile displays the information according to the public source, with a note that the institution has reported a change and that the source update is pending.
Step three is the most honest way to handle it: the reader knows exactly the current status instead of receiving a figure with no clear basis.
What cannot be changed upon request
This needs to be stated clearly to avoid false expectations.
Correct information is not removed for reasons of inconvenience. If information is accurate and sourced, it is not taken down simply because it is unfavorable to one party.
The display order in search results is not changed. The order is based on how well criteria are matched and how complete the profile is, and does not accept adjustment requests.
No promotional content is added. The profile presents data in a standardized structure; it is not a place for marketing content.
The change history is not edited. The history is a record and cannot be edited, because that is precisely what makes traceability possible.
In principle, a profile can be supplemented and updated, but it cannot be made to look better than it is.
Being proactive instead of waiting to be prompted
The most effective approach for an institution is to proactively report changes, rather than waiting for a review cycle or for someone else to notice.
Attach it to an existing process. When a decision is made on new-year tuition fees or on adjusted admission requirements, updating the profile should be one step in the issuance process.
Designate a single point of contact. This person does not need to be the decision-maker, only someone tasked with transferring finalized information to the profile within a set deadline.
Submit in batches. If there are multiple changes at once, submitting one consolidated request is much faster than submitting many separate ones.
This approach has a direct benefit for the institution: a complete and recently updated profile is given higher priority in search results, because it is more useful to readers.
For content related to degree recognition that commonly appears in profiles, the framework of The United Nations Educational, Scientific and Cultural Organization (UNESCO) is cited directly rather than paraphrased, so this part rarely needs correction.
When you need to benchmark your own figures against regional standards before submitting an update request, the data from the Organisation for Economic Co-operation and Development (OECD) is a useful reference.
Tracking after submission
Each request is assigned a tracking code, and the submitter receives notifications at three points: upon receipt, when processing begins if more time is needed, and upon completion.
After completion, it is worth checking the profile again to confirm the content is as intended. This is a small step, but it catches cases of misunderstanding about what needed to be corrected.
If the result is still not correct, submit a follow-up request with the old tracking code to continue the same thread instead of starting a new one.
Summary
School profile correction requests are sorted into four priority levels, with information that could cause harm temporarily hidden right away pending verification.
The factor that determines processing speed is how complete the request is, especially the supporting source and the effective date.
And the most effective approach for an institution is to proactively report changes, rather than waiting to be prompted.
Next Steps
Check whether your institution currently has someone assigned to update the profile when there are changes to tuition fees or admission requirements.
If not, assigning one person and recording that responsibility into the decision-issuance process is a small change that resolves most of the reasons profiles go out of date.
